We are committed to protecting your rights and being transparent about how RoadRolls operates. These policies govern your use of our platform across Rwanda.
RoadRolls ("we", "our", "us") is a carpooling platform operating across Rwanda, governed under the laws of the Republic of Rwanda. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our mobile application and website (collectively, the "Platform").
This policy is prepared in compliance with Rwanda Law No. 058/2021 of 13/10/2021 Relating to the Protection of Personal Data and Privacy and regulations issued by the National Cyber Security Authority (NCSA).
By using RoadRolls, you consent to the collection and use of your data as described in this policy. If you do not agree, please discontinue use of the Platform.
Location Notice: Location data is only collected while the app is actively in use. We do not track your location in the background without explicit permission.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Provide and operate the carpooling platform | Contract | Identity, location, profile, ride history |
| Verify driver and rider identities for safety | Legal obligation | National ID, phone, vehicle details |
| Match riders with available drivers | Contract | Location, route preferences, availability |
| Process subscription payments | Contract | Payment data, contact data |
| Send ride confirmations and notifications | Contract | Contact data, ride data |
| Improve app features and performance | Legitimate interest | Usage data, device data, log data |
| Prevent fraud and ensure platform safety | Legitimate interest | All categories as relevant |
| Comply with Rwandan legal requirements | Legal obligation | Identity, financial, ride records |
RoadRolls uses a code-based payment system. When a ride is confirmed, the app provides a unique MTN Mobile Money (MoMo) code or Airtel Money code to the rider to make payments.
How it works: Once your ride is booked and confirmed, RoadRolls provides a MoMo code or Airtel Money code within the app. The rider enters this code in their MTN Mobile Money or Airtel Money app to complete payment before or at the time of the ride.
Cash Payments Are Not Permitted. All ride contributions must be paid using the MoMo or Airtel Money code provided by the RoadRolls app. Cash, bank transfers, and any other payment method are strictly prohibited and will not be covered by our dispute resolution process.
If your payment code fails, the transaction does not go through, or you believe you have been charged incorrectly, contact us immediately at billing@roadrolls.rw or call +250 (788) 329-223. Only transactions completed via our code review and refund.
RoadRolls provides the Platform on an "as is" basis. To the maximum extent permitted by Rwandan law:
Users carpool at their own risk. Report safety concerns via the in-app emergency feature or by calling the Rwanda Police emergency line 112.
Under Rwanda Law No. 058/2021, you have the following rights regarding your personal data:
To exercise any of these rights, email [email protected]. We respond within 30 days. You may also lodge a complaint with the National Cyber Security Authority (NCSA) of Rwanda.
We implement appropriate technical and organisational security measures, including:
In the event of a data breach likely to result in risk to your rights, we will notify you and the NCSA within 72 hours as required by law.
For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer:
These Terms of Service ("Terms") constitute a legally binding agreement between you and RoadRolls Ltd, a company registered in Rwanda, governing your access to and use of the RoadRolls platform.
By creating an account or using the Platform, you confirm that you are at least 18 years of age, have the legal capacity to enter into this agreement, and agree to be bound by these Terms and all applicable Rwandan laws.
Please read these Terms carefully. If you do not agree, you must not use RoadRolls. Continued use after any changes constitutes acceptance of the updated Terms.
RoadRolls is a carpooling marketplace platform that connects private vehicle owners ("Drivers") travelling to a destination with individuals seeking a shared ride ("Riders") along similar routes across Rwanda.
Important: RoadRolls is NOT a transportation company or taxi service. We do not employ drivers, own vehicles, or provide transport directly. All rides are private carpooling arrangements between independent users.
RoadRolls operates across all five provinces of Rwanda: Kigali City, Northern Province (Musanze), Southern Province (Huye, Muhanga), Eastern Province (Rwamagana, Nyagatare), and Western Province (Rubavu, Rusizi), with ongoing expansion.
To use RoadRolls, you must create a verified account and agree to:
We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent behaviour.
By registering as a Driver, you represent and agree that:
By using RoadRolls as a Rider, you agree to:
You must not use RoadRolls to:
Violations may result in immediate account termination and referral to law enforcement.
RoadRolls provides the Platform on an "as is" basis. To the maximum extent permitted by Rwandan law:
Users carpool at their own risk. Report safety concerns via the in-app emergency feature or by calling the Rwanda Police emergency line 112.
These Terms are governed by the laws of the Republic of Rwanda. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Rwanda, with Kigali as the primary seat.
We encourage users to first attempt resolution by contacting us at [email protected] before initiating formal legal proceedings.
Cookies are small text files stored on your device when you visit a website or use a web-based application. They help us remember your preferences, keep you logged in, and understand how you use RoadRolls.
Our mobile application uses similar technologies — such as local storage and device identifiers — that function equivalently to cookies. References to "cookies" in this policy include these technologies.
| Type | Purpose | Duration | Required |
|---|---|---|---|
| Essential | Keep you logged in, maintain your session, enable core app functionality | Session / 30 days | Always on |
| Analytics | Understand how users interact with the Platform, measure feature adoption, identify performance issues | Up to 2 years | Optional |
| Functional | Remember your preferences such as language, saved routes, and notification settings | Up to 1 year | Optional |
| Maps & Location | Power in-app mapping via Google Maps SDK — necessary for route matching | Session | Required for maps |
The following third-party services may set cookies or use similar technologies:
No advertising cookies: RoadRolls does not use advertising networks or allow third-party advertisers to track you through our Platform.
You can manage cookie preferences in the following ways:
Disabling essential cookies will affect your ability to use core features including logging in and matching rides.
Note: RoadRolls does not directly process ride payments. Payment disputes should first be resolved between the parties. If unresolved, contact [email protected].
To request a subscription refund:
Refunds will not be issued in the following circumstances:
For billing disputes, contact us at support@roadrolls.com or call +250 (788) 329-223.